Shipping policy
SHIPPING POLICY
At SIVERISE, we are committed to making your shopping experience as smooth and reliable as possible. Every order is carefully prepared, packaged, and shipped to help ensure your jewelry arrives safely and in excellent condition.
Please review our shipping information below before placing your order.
HOW SHIPPING RATES ARE CALCULATED
Shipping and handling charges are calculated based on your delivery destination, package weight, order value, and the shipping method selected at checkout.
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Available shipping options and applicable charges will be displayed at checkout before payment.
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Shipping rates may vary depending on your location and selected delivery method.
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Shipping rates and promotions are subject to change without prior notice.
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If an item becomes unavailable before your order is shipped, you will not be charged for that item and any applicable shipping charges may be adjusted accordingly.
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Additional shipping fees may apply to remote or restricted delivery locations.
FREE SHIPPING
SIVERISE may offer free standard shipping on qualifying orders or to selected destinations.
When a free shipping promotion is available, eligibility and applicable conditions will be displayed on our website or during checkout.
Free shipping promotions may be modified, suspended, or discontinued at any time without prior notice.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment and order verification.
Please note:
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Business days do not include weekends or public holidays.
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Orders placed during weekends, holidays, promotional events, or periods of unusually high demand may require additional processing time.
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Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Processing time is separate from shipping/transit time.
SHIPPING AND TRANSIT TIME
Estimated delivery times depend on your destination and the shipping service selected at checkout.
Typical estimated delivery times are:
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United States: approximately 5–10 business days
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Canada: approximately 7–15 business days
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United Kingdom & Europe: approximately 7–15 business days
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Australia & New Zealand: approximately 7–15 business days
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Other International Destinations: approximately 7–20 business days
These delivery times are estimates only and are not guaranteed.
Delivery may occasionally take longer due to customs processing, weather conditions, carrier delays, holidays, high order volumes, local postal disruptions, or other circumstances outside our reasonable control.
ORDER TRACKING
Once your order has been shipped, tracking information will be sent to the email address provided during checkout, when tracking is available for the selected shipping service.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
If your tracking information has not updated for several business days, please contact us and we will assist you in reviewing the shipment status.
SHIPPING TERMS AND CONDITIONS
Once a package has been transferred to the shipping carrier, delivery times may be affected by circumstances outside SIVERISE's reasonable control.
These circumstances may include, but are not limited to:
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Severe weather conditions
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Natural disasters
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Customs inspections or clearance delays
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Carrier service disruptions
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Incorrect or incomplete shipping addresses
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Unavailability or refusal of the recipient to accept delivery
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Public holidays or peak shipping periods
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Other events beyond the reasonable control of SIVERISE or the shipping carrier
SIVERISE cannot guarantee an exact delivery date unless such a guarantee is expressly provided by the applicable shipping carrier.
LOST, STOLEN, OR MISSING PACKAGES
Customers are responsible for providing a safe and accurate delivery location.
If tracking indicates that your package has been delivered but you cannot locate it, please:
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Check around your property and mailbox.
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Check with household members, neighbors, building reception, or property management.
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Contact the shipping carrier using your tracking number.
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Contact SIVERISE if you still require assistance.
We will make reasonable efforts to assist you with the carrier's investigation. However, SIVERISE cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the carrier.
If a shipment appears to have been lost while in transit, please contact us so that we can review the situation with the shipping carrier.
WRONG OR INCOMPLETE ADDRESS
Please carefully review your shipping information before completing your order.
Customers are responsible for providing a complete and accurate shipping address, including:
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Full recipient name
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Street address
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Apartment, suite, or unit number when applicable
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City
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State/Province
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Postal/ZIP code
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Country
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Contact information when required for delivery
If you notice an error in your shipping address, please contact us as soon as possible.
We will make every reasonable effort to update the address before the order is shipped, but we cannot guarantee that changes can be made once processing has begun.
Once an order has been shipped, SIVERISE may not be able to modify or redirect the delivery address.
If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply if the customer requests reshipment.
INTERNATIONAL SHIPPING
SIVERISE may ship to selected international destinations. Shipping availability, estimated delivery times, and applicable charges will be displayed during checkout.
International orders may require additional time for customs clearance after arriving in the destination country.
Customs processing times are determined by local authorities and are outside SIVERISE's control.
DUTIES, TAXES & CUSTOMS FEES
International orders may be subject to import duties, customs fees, VAT, GST, or other taxes imposed by the destination country.
Unless otherwise clearly stated during checkout, these charges are not included in the product price or shipping cost paid to SIVERISE.
Any applicable customs duties, import taxes, VAT, brokerage charges, or other government fees are the responsibility of the recipient.
SIVERISE cannot predict the amount of these charges because customs regulations and tax rates vary by country.
We recommend contacting your local customs authority for additional information before placing an international order.
If a customer refuses an international shipment because of customs duties, taxes, or other import charges, any refund that may be issued will be handled according to our applicable return and refund policies and may be reduced by shipping, return shipping, customs, or other non-refundable costs incurred where permitted by law.
CANADIAN CUSTOMERS
Orders shipped to Canada may be subject to applicable GST, HST, PST, customs duties, brokerage fees, or other charges as required by Canadian federal or provincial authorities.
The amount charged may vary depending on the province, order value, product classification, and applicable Canadian regulations.
Unless otherwise stated at checkout, customers are responsible for any applicable import duties and taxes.
DAMAGED PACKAGES
If your order arrives damaged, please contact SIVERISE as soon as possible after delivery.
To help us review your claim, please provide:
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Your order number
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Photos of the damaged packaging
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Photos of the damaged item
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A brief description of the issue
Please keep the original packaging until your claim has been reviewed, as the shipping carrier may require photographs or additional evidence.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request before the order enters fulfillment. However, once an order has been processed or shipped, we may no longer be able to cancel it or modify the shipping information.
SHIPPING DELAYS
Although we work to ensure orders are shipped promptly, unexpected delays can occasionally occur.
SIVERISE is not responsible for shipping delays caused by circumstances outside our reasonable control, including carrier delays, customs inspections, severe weather, natural disasters, public holidays, transportation disruptions, or incorrect delivery information.
We appreciate your patience and understanding if your shipment experiences an unexpected delay.
CONTACT US
If you have any questions about shipping, tracking, delivery, or your order, please contact the SIVERISE Customer Care team through the contact information provided on our website.
When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you as quickly as possible.
SIVERISE
Jewelry Made for Every Moment
SIVERISE.COM
Last updated: September 2026